kayak2
Originally uploaded by Mr.Lobo.

Dealing with Customer Service @ Costco.ca over the last two weeks has been like hugging a cactus! Just when you think they have got it you get a prick on the phone…

We bought a kayak to enjoy on Lake Wicox but the item was delivered torn, tattered and scraped – a defected product. We have been on the phone twice with Customer Service from Costco.ca with little progress so far.

They have promised to exchange the product at no cost but we are still waiting on a call from the company to come pick-up the kayak (it’s been two weeks).

This experience has been bad enough that we will be sending in a formal Customer Service complaint in the “written word” – In this day and age when it comes to taking pen (printer) to paper you know things are getting UGLY!