I realized yesterday that I had to give my American Express corporate credit card back and had my Shell easyPAY tag associated to the credit card.

I called the easyPAY customer service line and got Jane on the line. She was very helpful and changed my credit card number with no problems. In the end she tells me it’s going to take about 48 hours for the credit card to associate with my tag and that I cannot use my tag till Saturday (maybe).

To this I ask Jane if it can be done any sooner as I am leaving my place of employee as of Friday and want to have everything wrapped up by then. She say’s that it’s 48 hours and that’s as much as she can do at this point. I thank her and the conversation ends.

About 2 hours later I get a call from Jane who sounds her happy self and informs me that the new credit card has been associated to my easyPAY tag and I am good to go. Wow! I have never ever been given a call back by a customer service representative in this way. Kudos go out to Jane for an job well done. Now if we could only get some of the other CSR’ out there to follow suit!

Jane and her level of service make me want to stay with Shell (I know you environmental types are screaming about Shell’ not so great business practices but damn it folks I need gas to run my frigging automobile!)

Mr. Lobo